Frequently Asked Questions
Everything you need to know about your Edward Meller experience.
What is your return policy for online orders?
We offer a 30-day return policy for all full-priced items, provided they are in original condition and packaging. Sale items may be subject to different terms.
How long does shipping take within Australia?
Standard shipping typically takes 3-5 business days, while express shipping arrives within 1-2 business days for most metropolitan areas.
How can I ensure I am ordering the correct shoe size?
We provide a comprehensive size guide on each product page. Our styles generally follow European sizing, and we recommend measuring your foot for the most accurate fit.
What payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital payment options like PayPal, Afterpay, and Zip Pay.
Can I return an online purchase to an Edward Meller boutique?
Yes, online orders can be returned to any of our standalone boutiques for an exchange or refund, provided you have your original order confirmation.
Are your leather products sustainably sourced?
Edward Meller is committed to quality and ethical craftsmanship. We work closely with European tanneries that adhere to strict environmental and ethical standards.